Thank you for getting in touch with us about your replacement LEGO® pieces.
I'm sorry to hear your LEGO pieces need replacing. We get to play with LEGO sets all day long (the best job in the world?), so I know that sometimes a piece wears out or gets lost.
That's why I've asked for a replacement piece to be sent out to you. We always try to match the color you want, but sometimes stocks run low, so we might have to send you a different one. Unfortunately part# 4498712 is licensed and was not included with this request.
Although we usually ask people to pay for replacement pieces, I'm sending this one for free - so now you can get building and have fun!
Your replacement parts will be shipped from our facility in Denmark. Please allow 7-10 business days for delivery.
Thanks again for contacting us. We are always pleased to receive feedback from LEGO fans! If you could take a moment to complete a four question survey by going to the link below, it will help us make sure we are providing the best customer service to you.
Thursday, August 30, 2012
Almost like getting an email from Santa Claus
My wife just shared this with me - an email she got back from the Lego company
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