U. C. Davis Medical Group - their time is MUCH more important than yours

Well, once again I find myself disappointed with the U. C. Davis Medical Group. We have multiple options for medical groups to join since I am a U. C. Davis employee. Originally, I joined the U. C. Davis group but have since left due to incredibly poor treatment by their system (surprising, given that I am a Professor in the U. C. Davis Medical School, but nevermind that for now).

Now today was the last straw in a long series of annoyances so I am going public with it. My wife had a Dr's appointment with Steve Oliver of the U. C. Davis group here in Davis. Her appointment was at 10 AM. They even called a few nights ago to remind us. So - I stayed at home with our 2 year old and our 4 month old. My wife rushed off, stressed about ditching the 4 month old since he had not eaten at the regular time and she was worried about him getting too hungry while she was gone (we avoid taking kids to Drs offices whenever possible).

So she showed up for her appointment a little early. And then she waited and waited. Finally she went up to the counter and asked what was going on. The receptionist flippantly told her that her appointment was actually at 10:30 but that they tell people it is earlier than it really is because many people are late. In other words, they lie to the patients. I am simply stunned by this. Yes people are late for things. So develop some system to punish the late ones or reward the early ones. But lying to your patients is pathetic. I am once again embarassed to be associated with this system, even if peripherally. So - we are now going to switch to the Sutter group - which I have had great experiences with.